🏷️ Return & Refund Policy

1. Return Eligibility

You may return most items within 7–14 days of delivery, provided that:

  • The item is unused, unworn, and in original condition
  • All tags, packaging, manuals, and accessories are included
  • The item is not damaged due to misuse

Non-returnable items:

  • Used sports gear (e.g., worn shoes, used rackets, opened fitness accessories)
  • Customized or personalized products
  • Clearance or sale items (if you choose to restrict these)

2. Damaged or Defective Items

If you receive a damaged or defective product:

  • Report within 48 hours of delivery
  • Provide photos or videos as proof
  • You’ll be eligible for a free replacement or full refund

3. Wrong Item Delivered

If you receive the wrong item:

  • Notify us within 48 hours
  • We’ll arrange a free pickup and replacement

4. Return Process

To initiate a return:

  1. Contact us at: [your email / WhatsApp number]
  2. Provide:
    • Order number
    • Reason for return
    • Supporting images (if needed)
  3. Our team will confirm and arrange pickup (if applicable)

5. Refund Policy

  • Refunds are processed after inspection of the returned item
  • Timeline:
    • Bank transfer / wallet: 3–7 business days
    • Cash on Delivery (COD): refund via bank transfer or store credit
  • Shipping charges are:
    • Non-refundable (unless item is defective or wrong)

6. Exchange Policy

We offer exchanges for:

  • Size issues (e.g., sports shoes, apparel)
  • Defective or damaged items

Exchange is subject to stock availability

7. Return Shipping Charges

  • Free returns for defective/wrong items
  • For other reasons (e.g., change of mind), customer may bear shipping cost

8. Important Notes

  • Items showing signs of use (sweat, dirt, wear) will not be accepted
  • Keep unboxing video for claims (recommended in markets like Pakistan)
  • Refunds may be issued as store credit if preferred

💡 Tips specific to sports equipment

  • Be stricter on returns for fitness gear, cricket bats, footballs, gym equipment (easily used)
  • Allow size exchange for shoes and apparel — improves conversion rate
  • Consider offering store credit instead of cash refunds to reduce losses